Privacy policy

PRIVACY POLICY

Estonian Witch respects your privacy and is committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.

This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit estonianwitch.com, contact us, or purchase a service.

1. INFORMATION WE COLLECT

Depending on how you use the website, we may collect:

  • Your name and contact information, including your email address.

  • Billing and payment-related information.

  • Order and transaction information.

  • Information you voluntarily provide in connection with a reading, ritual, consultation, or other spiritual service.

  • Communications you send to Estonian Witch.

  • Technical information associated with your use of the website, including IP address, browser and device information, and cookie data.

Payment information is processed through the payment providers available at checkout. Estonian Witch does not directly store complete credit or debit card details.

2. HOW WE USE YOUR INFORMATION

Personal information may be used to:

  • Process and manage your orders.

  • Perform the spiritual services you have requested.

  • Communicate with you regarding your order or enquiry.

  • Process payments, cancellations, or refunds where applicable.

  • Maintain business, accounting, and transaction records.

  • Prevent fraud, abuse, and unauthorized transactions.

  • Maintain the security and functionality of the website.

  • Comply with applicable legal and regulatory obligations.

  • Send marketing communications where you have consented to receive them.

We do not sell your personal information.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we process personal information because:

  • It is necessary to perform a contract with you or take steps requested by you before entering into a contract.

  • It is necessary to comply with a legal obligation.

  • It is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

  • You have given your consent, where consent is required.

Where processing is based on consent, you may withdraw that consent at any time.

4. CONFIDENTIALITY OF SPIRITUAL SERVICES

Information voluntarily provided in connection with readings, rituals, consultations, or other spiritual services is treated as confidential and used for the purpose of providing the service you requested.

Please provide only information that is reasonably necessary for your service.

5. SHOPIFY AND THIRD-PARTY SERVICE PROVIDERS

This website is hosted by Shopify. Shopify processes certain personal information in order to provide the ecommerce platform and related services used by Estonian Witch.

We may also share information with service providers necessary to operate the website and fulfil our contractual and legal obligations, including payment processors, technology providers, professional advisers, and other service providers where appropriate.

These parties receive personal information only where necessary for the relevant purpose and subject to applicable data protection requirements.

6. INTERNATIONAL DATA TRANSFERS

Some service providers used to operate this website may process personal information outside Estonia or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards required by applicable data protection law will be used.

7. DATA RETENTION

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.

Different categories of information may therefore be retained for different periods.

8. COOKIES

Estonian Witch and its service providers use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and, where applicable and permitted, support analytics and marketing.

Where required by law, non-essential cookies will only be used with your consent. You can manage your cookie preferences through the cookie controls available on the website.

9. YOUR RIGHTS

Subject to the conditions established by applicable law, you have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request portability of your personal information where applicable.

  • Withdraw consent where processing is based on consent.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

10. MARKETING COMMUNICATIONS

If you subscribe to marketing communications, you may unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications concerning an order you have placed.

11. SECURITY

We take reasonable organizational and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when necessary to reflect changes to our practices, services, or legal obligations. The current version will always be available on this page.

13. CONTACT

For questions concerning this Privacy Policy or to exercise your data protection rights, contact:

Estonian Witch
info@estonianwitch.com